Who we are

Travi Health Care LLC-Targeted Case Management Services

Website Address: www.travihealthcare.com

Introduction

Travi Health Care LLC (“Travi Health Care,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients’ personal and health information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information in connection with our Medicaid Targeted Case Management Services. This policy adheres to all applicable federal Medicaid requirements and the laws and regulations of the State of Florida. By accessing our services or website, you acknowledge and agree to the terms of this Privacy Policy.

Scope and Legal Basis

This policy applies to all personal information collected by Travi Health Care LLC in the course of providing Medicaid Targeted Case Management Services to clients in Florida. Our Targeted Case Management services are authorized under Section 1915(g) of the Social Security Act, which provides the federal authority for states to offer case management services as part of their Medicaid programs. In Florida, the Medicaid Targeted Case Management program is implemented under Chapter 409, Florida Statutes, governing social and economic assistance, and Chapter 59G of the Florida Administrative Code, which sets forth the Medicaid policy and provider requirements. We also comply with the Health Insurance Portability and Accountability Act (“HIPAA”), relevant Medicaid regulations, and all other Florida statutes and administrative codes governing healthcare privacy, security, and provider responsibilities.

• Federal Authority: Section 1915(g) of the Social Security Act
• Florida Statutes: Chapter 409
• Florida Administrative Code: Chapter 59G
• Other Applicable Florida Laws: Chapter 394 (Mental Health), Chapter 381 (Public Health)
• Florida Agency for Health Care Administration (AHCA): Provider requirements and compliance standards

Providers are required to display notice of these legal authorities and codes on their website in connection with their privacy and service policies, as mandated by Florida Medicaid law.

Information Collected

Types of Data Collected:

• Personal Identifiers: Name, date of birth, address, phone number, Medicaid identification number, and other contact details.
• Health Information: Medical history, diagnoses, treatment records, case management notes, and other health-related data required for service provision.
• Demographic Information: Gender, age, race, ethnicity, and other data required for regulatory compliance and service eligibility.
• Service Utilization Data: Records of services provided, appointment schedules, and related documentation.

Collection Methods

• Intake forms and case management documentation.
• Verbal communications during assessments and service delivery.
• Electronic health records systems.
• Our website and secure online portals.

Use of Information

Travi Health Care uses collected information solely for the following purposes:

• Providing and coordinating Medicaid Targeted Case Management Services.
• Assessing client needs and eligibility.
• Developing and implementing individualized service plans.
• Billing and Medicaid compliance.
• Reporting to regulatory agencies as required by law.
• Quality improvement and program evaluation.

We do not use client information for marketing, advertising, or other unrelated purposes.

Disclosure of Information

We may disclose client information under the following circumstances:

• To Authorized Third Parties: Healthcare providers, managed care organizations, and other entities involved in the provision of Medicaid services, as necessary for care coordination and management.
• To Regulatory Agencies: Federal and Florida state agencies for compliance with Medicaid and public health reporting requirements.
• As Required by Law: In response to court orders, subpoenas, or other legal obligations.
• With Client Consent: To individuals or organizations authorized by the client, as documented in a signed release.

We do not sell or otherwise disclose personal information to commercial entities or for non-service related purposes.

Patient Rights

Clients served by Travi Health Care LLC have the following rights regarding their personal and health information:

• Access: You have the right to request and obtain a copy of your records maintained by Travi Health Care LLC.
• Correction: You may request corrections to your information if you believe it is inaccurate or incomplete.
• Restriction: You may request limitations on the use or disclosure of your information, subject to legal and regulatory requirements.
• Confidential Communication: You may request that we communicate with you in a specific manner or at a designated address.
• Complaint Procedures: You have the right to file a complaint regarding our privacy practices with Travi Health Care LLC or the Florida Agency for Health Care Administration.

To exercise these rights, please contact us using the information provided below.

Security Measures

Travi Health Care LLC employs comprehensive safeguards to protect the confidentiality, integrity, and availability of client information. These measures include:

• Health Insurance Portability and Accountability Act (HIPAA)
• Section 1915(g) of the Social Security Act
• Medicaid confidentiality regulations
• Florida Statutes: Chapter 409, Chapter 394, Chapter 381
• Florida Administrative Code: Chapter 59G
• Florida Agency for Health Care Administration (AHCA) requirements

We regularly review and update our policies to ensure ongoing compliance. These legal authorities and codes are displayed in accordance with Florida Medicaid provider requirements.

Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on our website with the effective date clearly indicated. Clients will be notified of significant changes as required by law.

Contact Information

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Travi Health Care LLC

1400 NE 125 Street

Miami, Florida, 33161

Email: info@travihealthcare.com

For additional information regarding your rights under Medicaid or Florida law, you may also contact the Florida Agency for Health Care Administration–CLICK HERE.